Shipping
We ship via USPS and we are at the mercy of modern day shipping in regards to time of delivery.
Your order will be packed and shipped same day or the next business day. If we run into any issues or delays, we'll be sure to give you a friendly call or email right away.
Are you sending as a gift? Please let us know in the order comments and provide us with a separate shipping address (versus just your billing address) if needed.
Need to contact us about an order?
email us at mary@incognitoinc.com
Returns/Exchanges
Must be made with in 15 days from purchase date. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@incognitoinc.com
SALE ITEMS ARE FINAL SALE AND MAY NOT BE RETURNED OR EXCHANGED.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using USPS.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
